We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
- We currently deliver to major cities in India. Please check the list of our serviceable cities before placing the order.
- Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- Typically all Delhi & NCR deliveries are completed within 1-2 days post shipment and outside Delhi & NCR deliveries are completed within 2-4 days post shipment, excluding the date of shipping.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by logging in to your My Account section.
Return & Refund Policy
If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 15 days of the sale date and will issue a full refund minus the shipping charges. Please ensure the product being returned is unused and in the same condition as you received it, in its original box and packaging. KinderCart reserves the right to reject any return request if the product package is opened or the product looks used.
There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Example - inner wear, breast pumps, nipples or teats, baby food, diapers etc.
In case the product received is the incorrect product, we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.
For all refunds we will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customers bank account. The refund will be processed within 14 days of receipt and inspection of the goods
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Incase the product is shipped then the policy as mentioned above will be applicable.